Return and Repair Policy

We believe in extending the life of every Mystic Moods piece. Customers can return or request repairs for any item to help reduce waste and keep our garments in circulation.

 

1. Purpose

At Mystic Moods, we are committed to slow fashion and circular design. Our Return and Repair Policy allows customers to return worn Mystic Moods garments in exchange for a voucher, or to request repair assistance for Mystic Moods or selected vintage pieces. This initiative helps extend the life of clothing and reduce waste.

2. Eligibility

This service applies to Mystic Moods garments purchased directly through our website or verified stockists.

We also offer limited repair assistance for vintage items, depending on fabric type and condition. Proof of purchase may be requested for Mystic Moods products.

3. Returns for Voucher

Customers can return pre-loved Mystic Moods garments to receive a voucher for future purchases. Returned items are inspected and then responsibly reused, repaired, upcycled, or recycled in line with our sustainability values.

4. Repairs

We provide repair services for Mystic Moods garments and, where possible, for selected vintage items. Repairs may include stitching, small alterations, or mending. If a garment cannot be repaired, we may offer an alternative reuse or recycling option.

5. How to Start a Return or Repair

Please contact us at customercare@mysticmoods.co.uk with your order details and photos of the item. We’ll guide you through the return or repair process and confirm eligibility for a voucher or repair support.

6. Our Commitment

The Return and Repair programme is part of Mystic Moods’ circular design philosophy — encouraging customers to value, repair, and rewear clothing. By participating, you help us reduce textile waste and support responsible, long-lasting fashion.