Delivery
Our working hours are Monday to Friday, 9:00am–5:00pm (UK time). Orders placed outside these hours, at weekends or on UK Bank Holidays will be processed on the next working day.
Mystic Moods ships using trusted carriers including Royal Mail, DPD and DHL. Other carriers may also be used depending on the destination, service selected and availability.
Carriers are selected based on destination, cost, and service availability. Delivery timelines are estimates and not guarantees; delays may occur due to customs or unforeseen logistics issues.
At Mystic Moods we want to ensure that your special products arrive safely and in good time.
UK
£5 on all orders — Delivery Time; depending on the item ordered please allow 1 to 5 Working Days for Delivery.
£8 Next-Day Delivery option — available for eligible in-stock items. Orders placed before 3:00pm Monday to Thursday are intended for next-working-day delivery; however, carrier or operational delays may occasionally mean delivery takes longer.
*Orders placed after this time or on weekends will dispatch the next working day.
USA
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 3 to 20 Working Days. Free Delivery on orders over $250.00.
*Shipping times are estimates and exclude customs clearance delays.
EU + Monaco
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 3 to 20 Working Days. Free Delivery on orders over €250.00.
*EU orders may be subject to import VAT and customs handling fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
ASIA
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 3 to 20 Working Days.
SAUDI ARABIA & UAE
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 3 to 20 Working Days.
REST OF THE WORLD
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 3 to 20 Working Days.
*Delivery times may vary by destination and do not include customs processing times. Some destinations may experience delays beyond our control due to import restrictions or local carrier issues.
Delivery Service Information
Our couriers include but are not limited to Royal Mail, DPD and DHL. Other suitable delivery providers may be used depending on the destination and service required.
Depending on the carrier and delivery service used, delivery may be confirmed by signature, photograph, delivery scan or another form of delivery confirmation.
*Some carriers may offer photo evidence, delivery to a neighbour, collection point or “safe place” options. Where you provide specific delivery instructions, the carrier may deliver in accordance with those instructions. This does not affect your statutory rights.
Order Process Time
Orders are usually dispatched within 48 hours, excluding weekends and UK Bank Holidays.
In-stock orders placed before 12pm may be dispatched the same working day.
Made-to-Order products have separate production times, which are stated on the relevant product page or confirmed when the order is placed.
Processing and dispatch times may be extended during peak periods, launches or sales events.
International Customers — Duties & Taxes
Mystic Moods does not collect or control import duties and taxes imposed by destination countries.
Depending on your destination, you may be contacted by the carrier, customs authority or another relevant party regarding duties, taxes or handling charges before or upon delivery.
Please note that any applicable import taxes, duties and charges are the responsibility of the customer.
If you choose not to pay applicable import charges and the product is returned to us, we may deduct from any refund the reasonable taxes, duties, shipping or handling costs that Mystic Moods has incurred as a result of receiving the product back, where permitted.
We recommend checking your local customs duties and import regulations before placing an order. Refusal to pay import charges may result in delays, returns or, depending on local customs procedures, disposal of the parcel.
For EU customers, orders may be subject to import VAT and customs handling fees upon delivery. These charges are determined by the relevant local authorities and are the responsibility of the customer.
How to Track Your Order
Where tracking is available, you can track your order using the tracking number or tracking link provided in your dispatch confirmation email.
Please use the relevant carrier's website or tracking service for updates relating to your delivery.
Tracking availability and updates are provided directly by the carrier; delays in tracking visibility do not necessarily indicate a delay in delivery.
Undeliverable Items
Please allow the full estimated delivery timeframe stated for your destination. If your order has not arrived after this period, please email us at customercare@mysticmoods.co.uk and we will look into the issue.
If you refuse your order, it may be returned to us. If a delivery attempt is missed, the parcel may be held by the relevant carrier for a defined period of time. Please check the tracking information or contact the relevant carrier for details.
If the parcel is not collected within the timeframe set by the carrier, it may be returned to us.
Products returned to Mystic Moods will be assessed in accordance with our Returns & Refunds Policy. Where a refund is due, we will notify you by email once it has been processed.
If a parcel is returned because of refusal, non-collection or incorrect/incomplete address details, we may deduct reasonable return, re-delivery or handling costs from any refund where applicable and permitted.
Nothing in this Delivery Policy affects your statutory rights.
*Unfortunately we are unable to deliver to Russia, Ukraine and Belarus.
