Delivery
Our Working hours are Monday to Friday 9:00am to 5:00pm(GMT).
Mystic moods offers flat shipping rates with DHL, DPD and Royal Mail. At Mystic Moods we want to ensure that your special products arrive safely and in good time.
UK
£5 on all orders — Delivery Time; depending on the item ordered please allow 1 to 5 Working Days for Delivery.
£8 next day delivery — Delivery Time; depending on the item ordered please allow 1 to 3 Working Days for Delivery.
Europe
£27.00 on all orders— Delivery Time; depending on the item ordered please allow 1 to 5 Working Days.
USA
£27.00 on all orders— Delivery Time; depending on the item ordered please allow 1 to 5 Working Days.
ASIA
£27.00 on all orders— Delivery Time; depending on the item ordered please allow 1 to 5 Working Days.
SAUDI ARABIA & UAE
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 1 to 5 Working Days.
REST OF THE WORLD
£27.00 on all orders — Delivery Time; depending on the item ordered please allow 1 to 5 Working Days.
Delivery Service Information
Our Curries Are— Royal Mail, DPD and DHL. All Mystic Moods orders require a signature upon delivery.
Order Process Time
Order are usually dispatched within 48 hours. Should delays occur, you will be notified within 48 hours of placing your order with us. Mystic Moods does not process orders on Saturday, Sunday and UK Bank Holidays. If you have placed your order on a Saturday — we will process your order on the next working day. All orders are sent as standard delivery, Monday to Friday between 2 and 5pm.
International Customers — Duties & Taxes
Mystic Moods does not handle any handles duties and taxes. For all Countries, you will be contacted by the carrier to pay for any duties and taxes upon taking delivery. Please note: all taxes/duties that apply to your purchase are solely your responsibility.If you choose to not pay the taxes/duties for any product to be returned to us, we will not be able to issue you with a full refund when we receive the product(s) back. We will only be able to issue a partial refund — the refund will be issued minus any taxes/duties and shipping costs that we have incurred for receiving the product back.
How to track your order
You can track your order on the courier website , Royal Mail & DPD (UK), or DHL (Europe, USA, Asia, Saudi Arabia & Rest of the World) using the tracking number provided on your dispatch confirmation email.
Undeliverable Items
.Please allow 14 working days for a product to arrive, if any of the products ordered are not delivered to you within 14 days please email us at customercare@mysticmoods.co.uk and we will look into the issue. If you refuse your order this will be returned to our warehouse. If you miss any of your orders these will be held at the courier delivery office (please check with the relevant courier) for a defined period of time. If these products are not collected within the period of time mentioned by the courier, they will be returned to us. All products returned will be refunded and returned to stock. We will notify you via email of the refund once processed.
*Unfortunately we are unable to deliver to Russia, Ukraine and Belarus.