Terms and Conditions

Important Customer Information – Key Terms Summary (Please Read Before Purchasing)

Mystic Moods Ltd – Key Information Summary

(Plain-English guide to your main rights and our service terms)

Effective Date: October 2025 [We may update these Terms from time to time; continued use constitutes acceptance]

Company Number: 14277166

Email: customercare@mysticmoods.co.uk

About Mystic Moods

We design, make and sell:

Pre-owned and vintage fashion pieces
Apparel (ready-to-wear)
Made-to-Order (MTO) and Bespoke garments
Accessories and handbags made in the UK and in selected workshops abroad

All items are sold through www.mysticmoods.co.uk.

We operate across the UK and deliver internationally.

Delivery & Risk

We deliver using a range of trusted courier services — including but not limited to Royal Mail, DPD, DHL, Evri and other reputable carriers — depending on cost, destination, and service availability.
Ownership passes only when full payment clears.
Risk (loss or damage) passes when goods are delivered to the address, safe place, neighbour or collection point you specify.
Requests to leave parcels unattended are at the buyer’s own risk.
If a delivery fails or is returned due to refusal or non-collection, we may deduct reasonable re-delivery or storage charges from any refund due.

Payment & Pricing

Prices are shown in GBP and include or itemise VAT at checkout.
Some vintage or pre-owned items are sold under the UK VAT Margin Scheme (VAT not reclaimable).
A binding contract forms only once we send a dispatch confirmation email.
Secure payments are handled by Stripe and PayPal.

Returns & Cancellations

You have a 14-day right to cancel most online purchases under the Consumer Contracts Regulations 2013, starting the day after you receive your order.

To return or cancel:

Email returns@mysticmoods.co.uk within 14 days,
Send items back within 14 days of notifying us, using a tracked service.

Returned items must be unused, unaltered and have all tags attached (including the “Not Refundable if Removed” tag).

Refunds include:

The product price, and
The cost of standard delivery (not express shipping),

minus any reduction for handling or missing packaging.

Non-returnable items:

Bespoke, Made-to-Order or personalised goods
Hygiene-sensitive items (earrings, hair accessories, undergarments or items unsealed after delivery)
Final-sale or archive-sale items

Refunds are issued within 10 working days of inspection.

Additional Services & Special Terms (Summary)

Made-to-Order & Bespoke – Created specially for you and treated as custom items. These are non-refundable except where there is a proven manufacturing fault (see sections 16 and 16A of the full Terms).
Return & Repair Service – You may send eligible Mystic Moods garments back to us for paid repairs or alterations. All work is subject to inspection, a quotation and your written approval before we proceed. Turnaround times and prices vary.
Return a Worn Mystic Moods Item for Vouchers – From time to time we may offer a take-back programme where you can return approved Mystic Moods garments in exchange for store credit/vouchers. Acceptance, grading and voucher value are at our discretion and once accepted, garments become our property for resale, donation or upcycling (see section 16B).
Repair Service for Vintage & Beloved Pieces – We may, at our discretion, repair or alter non-Mystic Moods or vintage pieces. As these items are often fragile, you accept that there is an inherent risk of further wear or failure in older fabrics and trims (see section 16C).
Prints Pre-Ordering – Certain limited-edition prints or artwork may be offered on a pre-order basis. These are produced to order and are treated as made-to-order/custom goods, with limited cancellation rights (see section 16D).
Fabric Catalogue & Swatch Requests – Any fabric swatches, samples or advance reservations from our fabric catalogue are provided as a guide only. Swatches are non-returnable, and fabric is not reserved until we confirm your order (see section 16E).

Bespoke & Made-to-Order (MTO)

MTO garments are created from existing designs and current fabrics and are non-refundable except for a proven manufacturing fault.
Bespoke pieces are designed from scratch and require a non-refundable deposit.

Cancellations forfeit the deposit.
Small hand-made variations (±2 cm) are normal and not considered defects.

Alterations by third parties void any warranty for fit.
In-studio or at-home fittings follow our Studio Code of Conduct and safety rules.

International Orders

We ship to EU customers under the IOSS scheme, with VAT calculated at checkout.
For non-EU orders, you are responsible for any import taxes, duties or customs fees.
Certain natural materials (e.g., leathers, feathers, shells) may be subject to export restrictions; we may cancel orders that cannot be shipped legally.

Faulty or Misdescribed Products

If you receive a faulty or incorrect item, contact us promptly at returns@mysticmoods.co.uk with your order number and photos.

We will arrange a repair, replacement or refund in line with the Consumer Rights Act 2015.

Your Data & Privacy

Mystic Moods Ltd is the Data Controller under the UK GDPR (ICO Registration ZB528394).
We use your personal data only to process and deliver your orders.
EU data transfers use approved safeguards under GDPR.
For details, see our Privacy Policy and Cookie Policy.

Contact Us

Email: customercare@mysticmoods.co.uk

Customer Service Standard: We reply within 2 business days and aim to resolve all enquiries within 14 days.

Summary of Your Rights

Our Terms & Conditions comply with:

Consumer Rights Act 2015
Consumer Contracts Regulations 2013
UK GDPR / Data Protection Act 2018
Electronic Commerce Regulations 2002

Nothing in our Terms affects your statutory consumer rights.

This summary is for guidance only. The full Terms & Conditions below form the legal contract.

Mystic Moods Ltd – Terms & Conditions

Effective Date: October 2025 [We may update these Terms from time to time; continued use constitutes acceptance]

Version: MM-T&C-EN-UK-v1.1

1. Company Details

This site is operated by Mystic Moods Limited with the domain mysticmoods.co.uk. We are a company registered in England and Wales, Company Number 14277166.

Geographical address; Berkshire, UK

Correspondence & Returns (by prior email authorisation): customercare@mysticmoods.co.uk

Telephone: ‪+44 7402 357955‬

Email: customercare@mysticmoods.co.uk

1A. Regulatory Compliance & Qualifying Trade

Mystic Moods Ltd operates as a fashion design, apparel and creative manufacturing company specialising in sustainable, pre-owned, made-to-order, bespoke garments, handbags and accessories. All commercial activities are carried on with a view to profit and in accordance with HMRC and Companies House requirements. Nothing in these Terms constitutes tax, legal or investment advice.

UK-wide operations. We operate across the United Kingdom and may offer flexible staffing for fittings, collections or delivery throughout the UK.

1B. Data Controller & ICO Registration

For UK data protection law (UK GDPR and Data Protection Act 2018), Mystic Moods Limited is the Data Controller.

ICO Registration Number: ZB528394.

We do not actively target EU residents for marketing or services. Orders placed from the EU are processed on a passive, case-by-case basis.

2. Overview

These Terms & Conditions (“T&Cs”) define the terms on the Mystic Moods Ltd e-commerce website and the rights and obligations of the parties arising from the online purchase and offer for sale.

The products sold on our e-commerce website include: pre-owned, “second-hand,” “vintage,” apparel, made-to-order, bespoke, handbags, and accessories — including one-off, hand-made, machine-made, limited editions and limited-run collections.

For clarity, Mystic Moods distributes the following categories:

Pre-Owned (Vintage/Second-Hand) — items that, by definition, may not have the same characteristics as new products.
Apparel — ready-to-wear or limited-edition garments created and sold under the Mystic Moods Ltd brand.
Made-to-Order (MTO) — garments produced to order based on existing Mystic Moods styles and current fabric stock; non-refundable except for manufacturing fault/defect (online and in-studio).
Bespoke — commissions created from scratch using Mystic Moods fabrics; a non-refundable deposit is required; non-refundable except for manufacturing fault/defect (online, in-studio and at-home).
Handbags & Accessories — adornments and bags crafted by Mystic Moods in the UK and/or with approved workshops abroad.

All fabrics (“Material,” “Fabric”) used to create our Sustainable Products may include deadstock, end-of-roll, remnants, scraps and other sustainable sources. Fibres may include (non-exhaustively): silk, wool, mohair, cashmere, cotton, linen (flax), jute, hemp, sisal, fiberglass, nylon, rayon, polyester, acrylic, spandex, Kevlar, carbon fibres, zylon and vinyon. See section7 (Fabrication & Materials) and section8A (Accessories & Handbags) for details.

Sustainability cross-reference. Our circular approach (deadstock use and restoration) is further described in section7 and section10.

Studio Code of Conduct. In-person services (fittings/appointments) are subject to our Studio Code of Conduct (available on request and on our website).

3. General Terms

By accessing mysticmoods.co.uk, you accept these T&Cs. Do not continue if you do not agree to all terms stated here.

“We/Us/Our” refers to Mystic Moods Ltd; “You/Your” refers to you as the buyer. Any singular/plural/gender uses are interchangeable.

By visiting and/or purchasing, you agree to be bound by these T&Cs including additional terms and policies referenced or linked. If any term is held unenforceable, the remainder remains in force. The Buyer may not assign or transfer rights without our written consent. No waiver of breach is a waiver of later breaches.

Given the electronic nature of the contract, acceptance is not subject to a handwritten signature. Any Buyer document (including an order) may not prevail over these T&Cs without our prior written agreement.

You may save/print these T&Cs (unaltered). Contact customercare@mysticmoods.co.uk for a copy. The version on our website prevails.

All new features/tools are subject to these T&Cs. Prices may change without notice. We may modify/suspend the service at any time; we are not liable to you/third parties for such changes. If these T&Cs are considered an offer, acceptance is expressly limited to them.

We do not warrant that information on this site is accurate, complete or current. Your reliance is at your own risk. We do not guarantee the service will be uninterrupted, timely, secure or error-free, or that results will be reliable. From time to time we may remove or cancel the service without notice. Except as expressly stated, the service and all products are provided “as is” and “as available”.

In no case shall Mystic Moods Ltd or its officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any indirect, incidental, punitive, special or consequential damages (including lost profits, revenue, savings, data, replacement costs), whether in contract, tort (including negligence) or strict liability, arising from your use of the service or products.

Consumer Rights Act 2015 notice. Nothing in these Terms affects your statutory rights.

Regulatory alignment. These T&Cs are intended to comply with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, UK GDPR/Data Protection Act 2018 and PECR, and the Electronic Commerce (EC Directive) Regulations 2002.

4. Changes To These Terms

You can review the most current version at any time on this page. Continued use after changes constitutes acceptance.

5. Online Store Terms

You confirm you are 18 years or older (or you are the age of majority in your jurisdiction) or have the consent and supervision of a parent/guardian.You confirm you are at least the age of majority in your jurisdiction (or have parental consent for minors using the site).

You must not use our products for illegal/unauthorised purposes or violate laws (including IP). You must not transmit malware. Breach may result in immediate termination.

We reserve the right to refuse any order and to limit/cancel quantities per person/household/order (including those with the same account, card, billing or shipping address). If we change or cancel an order, we may notify you via the email, billing address or phone number provided.

Prices shown at checkout apply when you confirm the order. Prices exclude postage and customs taxes/duties; you are responsible for those. Delivery costs are in addition to the product price and shown on the order summary and confirmation email. Price changes do not affect accepted orders.

You may add items to cart, then enter accurate contact and delivery details. By clicking Check Out, you confirm you have read/accepted these T&Cs, are authorised to use the chosen payment method and have sufficient funds. The order is final upon payment. You agree to provide current, complete and accurate account information.

Payment is online via PayPal or Stripe (128-bit SSL). Only the payment provider holds confidential banking data. If payment is refused, the order is automatically cancelled and you will be informed.

A printable/recordable order summary will display after payment.

5A. Pricing, VAT & Contract Formation

Prices are in GBP. If VAT applies, it will be itemised at checkout or on your invoice. Certain pre-owned items may be sold under the UK VAT Margin Scheme; VAT on these is not reclaimable.

A binding contract forms only when we dispatch your goods and send a dispatch confirmation email. We may correct pricing or availability errors prior to dispatch and may cancel any order placed at a price which is an obvious and unmistakeable error.

5B. Promotions, Gift Cards & Samples

Promotions cannot be combined unless stated. Gift cards/store credits are non-refundable, not exchangeable for cash and expire 12 months from issue. Samples and archive-sale pieces are sold as described and may show minor imperfections consistent with their grading.

6. Products Terms

We aim to display colours/images accurately, but we cannot guarantee your monitor’s display. Product impressions may vary.

Products offered online are those available at viewing time.

Pre-Owned Products — pre-owned/second-hand/vintage items that may not have the same characteristics as new.
Sustainable Products — including one-off, hand-made, machine-made, limited editions and limited runs sold under the Mystic Moods Ltd brand.

Many products are available exclusively online, may have limited quantities, and are subject to the returns policy herein. We may limit sales by person/region/jurisdiction and limit quantities. Descriptions and prices may change without notice. We do not warrant that any product or service will meet your expectations.

7. Fabrication & Materials Terms

Mystic Moods Products (including one-off, hand-made, machine-made, limited editions, limited runs) may use deadstock/end-of-roll/remnants/leftovers/overstock materials. These may not present the same characteristics or quantities as new fabric. The Buyer acknowledges this and shall not contest on that basis.

Fibres may include natural, regenerated and synthetic fibres (e.g., silk, wool, mohair, cashmere, cotton, linen, jute, hemp, sisal, fiberglass, nylon, rayon, polyester, acrylic, spandex, Kevlar, carbon fibres, zylon, vinyon). Using deadstock helps minimise environmental impacts while conserving resources.

Clarification (Materials & Sustainability). Because fabric sourcing is central to our practice, we use a wide range of fibres, including synthetics (e.g., polyester). Where a specific fibre/content is not listed on a product page, we accept no liability for omission of composition details, and do not represent that any product is “sustainable” solely by virtue of composition. Statements here apply equally to Apparel, Accessories and Handbags.

7A. Environmental & Ethical Transparency

We prioritise responsible use of materials (including deadstock/surplus) and ethical production partners where practicable. We do not claim certification-based environmental attributes unless expressly stated. Full supply-chain traceability is not guaranteed. These statements avoid greenwashing and do not create a warranty as to sustainability or origin.

8. Product Manufacturing & Supply Chain Terms

Our Sustainable Products are manufactured in-house and/or outsourced within the UK or internationally. Although we seek aligned suppliers and manufacturers, Mystic Moods Ltd is not liable if any part of our supply chain fails to perform or engages in ethical/sustainability mispractice. We cannot guarantee that all manufacturers, suppliers or distributors will hold true to our values. We continually work to educate our supply chain.

8A. Accessories & Handbags Terms

8A.1 Definition. “Accessories” include jewellery, scarves, belts, hats, hair adornments and embellishments. “Handbags” include clutches, purses, totes and other bag styles.

8A.2 Sourcing & Manufacture. Components may be sourced from the UK and internationally (including ethical, recycled and deadstock materials, and new materials where required). Items may be crafted/finished in the UK and/or produced with approved external workshops abroad. While due care is taken, we are not liable for variations in production or acts/omissions of independent manufacturers.

8A.3 Materials & Composition. Accessories/handbags may include pearls (natural/cultured), glass, recycled/new metals, gemstones, leathers or vegan alternatives, textiles and mixed media. Natural variation in colour/finish/texture is normal and not a defect. We cannot be held accountable if certain elements are not traceable or derive from non-sustainable sources. We are not liable for allergic reactions, sensitivities or injuries arising from wear, misuse or modification.

8A.4 Safety & Age Restriction. Not toys; not intended for children. Small parts may pose choking hazards. The Buyer assumes full responsibility for supervision and safe use. We place only safe products on the market and comply with applicable product-safety laws, including the UK General Product Safety Regulations and retained REACH restrictions for jewellery and accessories (e.g., nickel/lead/cadmium limits).

8A.5 Care, Use & Modifications. Store cool/dry away from sunlight/moisture. Avoid chemicals, perfumes and oils. Repairs/modifications without our written authorisation void any warranty/rights to claim defects.

9. Disclaimer Terms

Mystic Moods Ltd sells two types of products:

• Pre-Owned Products: pre-owned/second-hand/vintage. These are not new and cannot offer the same features as new products. The Buyer acknowledges the pre-owned nature, condition and use.

• Sustainable Products: made using the materials described in section7. The Buyer acknowledges the nature, condition and use of such fabrics.

10. Restored Products Disclaimer Terms

Where possible we restore our Pre-Owned Products to increase product lifespan. The condition is noted on each Product Page. The Buyer must review the graded condition on the Product Page or our Grading Condition Chart on mysticmoods.co.uk.

11. Payment Terms

All payments are processed per section5. Cardholders are subject to validation checks and authorisation by the issuer. If your issuer refuses authorisation, we are not liable for delay or non-delivery. By accepting these T&Cs you consent to such checks. Payment for products and applicable delivery charges is taken in advance.

12. Delivery & Receipt Of Order Terms

Mystic Moods Ltd retains ownership of products ordered until full payment of the order price, including postal charges, is made.

Deliveries are via a range of trusted carriers — including but not limited to Royal Mail, DPD, DHL, Evri and other reputable providers — depending on cost, destination and service availability.

As delivery is provided by third-party carriers, we cannot be held liable for non-performance/poor performance. Delivery is made within 30 days unless otherwise stated. Any delay should be reported promptly so we can open an inquiry with the carrier. You may cancel after the stated delivery date unless the delay is due to unforeseeable circumstances. Following cancellation/confirmation of loss, a reimbursement will be made to the original payment method (exclusive of any other indemnity). Partial deliveries may occur. Delivery is deemed completed once products are made available by the carrier (as confirmed by tracking). You must check on receipt that products are compliant and complete.

12A. Risk & Title

Title passes only when full payment has cleared. Risk of loss or damage passes upon delivery to the address or safe place nominated by you, or to a neighbour/collection point authorised by you. Requests to leave parcels unattended are at your own risk.

12B. Failed Delivery / Storage

If an order is returned due to failed delivery, refusal, or non-collection, we may deduct reasonable re-delivery/storage charges from any refund due.

13. International Customers: Tax & Duty (Including EU IOSS)

Mystic Moods Ltd does not cover any taxes or customs duties. You are solely responsible for all taxes/duties that apply to your purchase. If you choose not to pay taxes/duties and a product is returned to us, we will issue only a partial refund (minus any taxes/duties and shipping costs incurred in receiving the product back).

EU VAT / IOSS. For EU orders, we use IOSS to calculate VAT at checkout where applicable (Registration Country: Estonia; IOSS Number: IM2330031103). For orders outside the EU, import VAT/duties and any handling/clearance fees are your responsibility.

13A. Export Control & Sanctions

We comply with applicable UK export control, customs and sanctions regulations. We may decline/cancel any order where export/import/embargo/sanctions apply, or where we cannot lawfully fulfil the order.

13B. International Compliance & Restricted Materials

• Certain materials (e.g., exotic leathers, feathers, shells) may be subject to CITES or other import/export restrictions.

• Certain items may be restricted by the UK Ivory Act 2018, REACH limits for nickel/cadmium/lead in jewellery, and wildlife legislation concerning feathers/shells.

• We may refuse or cancel orders that cannot be lawfully supplied or shipped.

• Buyer responsibility: You are responsible for ensuring the products you order comply with import regulations in your country and for obtaining any permits/licences required.

Where required for EU consumer-safety rules, we may appoint an EU-based economic operator and adapt labelling to comply with the EU General Product Safety Regulation.

13C. Local Taxes & Consumer Rights

International buyers acknowledge that cross-border purchases may be governed by mandatory consumer-protection or tax laws of their jurisdiction; we will comply where required but do not accept liability for additional import taxes or local charges.

13D. Insurance & Transit

Unless specifically arranged, goods are not insured in transit beyond the carrier’s standard coverage. You may request additional insurance at your cost prior to dispatch.

14. Returns – General Terms (Pre-Owned and Sustainable)

All products must be returned in their original condition within 14 days of receipt, with all tags attached and, where applicable, in branded packaging.

We cannot issue refunds or exchanges for items that show signs of wear, are returned outside the 14-day window, or are without their original tags. All products must have the “Not Refundable if Removed” tag visible. If missing, we will notify you and ask you to arrange shipping back at your cost. We are not liable for these items while stored at our warehouse; if not collected within 14 days, items may be donated.

If we suspect an item has been worn/tampered with or returned without the security seal, we may refuse the return.

Refund timing. Refunds are processed within 10 days of receiving the returned product(s) and credited to the original payment method. We do not refund enhanced/express delivery or customs/return costs unless the item is faulty.

Your right to the outbound “standard delivery” refund under CCR. If you cancel under section15 within 14 days, we will refund the product price and the cost of our standard outbound delivery (if charged). Enhanced/express delivery is not refunded. You are responsible for return postage unless the item is faulty or mis-described.

Diminished value. We may deduct from your refund any reduction in value resulting from handling beyond what is necessary to assess the goods.

Health-sealed goods / hygiene. For health and hygiene reasons, sealed goods (including earrings, hair accessories, undergarments, face/skin-contact items and similar) are non-returnable once unsealed or the hygiene seal is broken, except where faulty.

How to return. Email returns@mysticmoods.co.uk within 14 days of receipt, stating your order number and reason. Items must be sent back within the 14-day window via a tracked service paid for by you. Returned items must be re-saleable and have the security tag visible. Mystic Moods does not offer exchanges. All sale items are final sale and non-refundable.

Return address and risk. Send returns to Mystic Moods Ltd, 16 Fir Tree Road, RG5 4FJ, United Kingdom. Use a tracked/insured service. You bear the risk until we receive the parcel.

Price errors. We may cancel any order placed at a price that is an obvious and unmistakeable error.

15. Cancelling An Order – Pre-Owned and Sustainable

Under the Consumer Contracts Regulations, you may cancel within 14 days of receiving the product by emailing returns@mysticmoods.co.uk, then return the product within 14 days of cancellation. All cancellations proceed under section14.

Custom-made/MTO/Bespoke exemption. This cancellation right does not apply to custom-made, made-to-order or bespoke products made to your specifications or clearly personalised (see section16).

Once eligible products are received back in original condition with all tags (including security tags), we will refund the price to the original payment method within 10 days of our refund decision (excluding any enhanced delivery costs). Bank/card processing times vary.

Model Cancellation Form. You may cancel by email to customercare@mysticmoods.co.uk If emailing, you may copy/paste:

“I hereby give notice that I cancel my contract of sale of the following goods: [details], ordered on [date] / received on [date], Name, Address, Date.”

16. Bespoke, Made-To-Order & At-Home Appointments (Non-Refundable; GDPR & Safety)

16.1 MTO. MTO items are produced from available styles using current fabric stock and are non-refundable except for manufacturing fault/defect.

16.2 Bespoke. Bespoke items are created from scratch from available Mystic Moods fabrics. A non-refundable deposit is required and remains non-refundable if you cancel. Bespoke items are non-refundable except for manufacturing fault/defect.

16.3 Legal Basis. These rules are consistent with the CCR exemption for goods made to the consumer’s specifications or clearly personalised. Your statutory rights for faulty goods remain unaffected.

16.4 At-Home / On-Site Appointments.

• You must ensure a safe environment (clear space, adequate lighting, reasonable access). We make reasonable adjustments in accordance with the Equality Act 2010 where practicable—please notify us in advance.

• We accept no liability for pre-existing conditions of the premises or items handled at your request.

• Appointments may be rescheduled for safety reasons or events beyond control (see section23).

• If you fail to attend or are unavailable without at least 24 hours’ notice, any call-out fee or deposit may be forfeited.

• Accessibility & Conduct. Appointments are subject to our Studio Code of Conduct (on request/website).

16.5 Data Handling at Appointments (GDPR).

We may collect measurements, style preferences, images (with consent) and contact details solely to provide the service, create your garment and manage after-care. We minimise data collection, store it securely, and keep it only as long as necessary. Data may be shared with trusted processors (e.g., pattern cutters, ateliers, couriers) for order fulfilment under appropriate terms. You may withdraw consent for non-essential data (e.g., photography) at any time. For access/erasure/rectification, contact customercare@mysticmoods.co.uk (see section19).

Measurement tolerance & alterations. Hand-crafted garments are produced within standard tolerances of ±2 cm. Minor deviations are not defects. Third-party alterations void any warranty relating to fit.

16.6 Early Performance & Loss of Cancellation Right (Services).

If you ask us to begin services (for example, pattern development, fabric cutting, paid consultations or home fittings) within the 14-day cancellation period, you acknowledge we may charge a proportionate amount for work performed up to cancellation. If the service is fully performed within that period at your request, you lose the right to cancel.

16A. Return & Repair Service (Mystic Moods Garments)

16A.1 Service Scope

Mystic Moods offers a Return & Repair Service for eligible Mystic Moods garments, including repairs, alterations and restorative work designed to extend the life of the product.

16A.2 Eligibility & Assessment

Only items that we reasonably believe to be authentic Mystic Moods garments are eligible.
We reserve the right to decline any repair where the fabric, construction or condition makes the work unsafe, impractical or unlikely to succeed.
All work is subject to an initial assessment (with photos and/or physical inspection) and a written quotation.

16A.3 Pricing & Payment

Repair and alteration services are chargeable unless expressly stated otherwise in writing.
Quotations are estimates based on the information available at the time. If, during the work, we identify additional issues that materially affect price or feasibility, we will contact you for approval before proceeding.
Payment terms are confirmed with your quotation and must be settled in full before return dispatch.

16A.4 Turnaround & Shipping

Estimated turnaround times are provided as guidance only and are not guaranteed.
You are responsible for shipping the garment to us using a tracked/insured service unless we explicitly agree otherwise.
Risk in the garment remains with you until it is received at our premises and resumes once we dispatch it back to you (subject to the carrier’s terms).

16A.5 Limitations & Liability

Repairs are carried out with due care and skill but cannot restore garments to “as new” condition.
Colour matches, fabric sourcing and thread matching may be approximate only. Minor visible differences are not considered defects.
We are not liable for failure of pre-existing seams, fabrics, trims or dyes, nor for indirect or consequential loss arising from the repair, except where required by law.

16B. Return a Worn Mystic Moods Item for Vouchers

(Take-Back / Circularity Programme)

16B.1 Programme Nature

From time to time, Mystic Moods may operate a take-back programme allowing customers to return worn Mystic Moods garments in exchange for store credit or vouchers (“Vouchers”). Participation is entirely optional.

16B.2 Eligibility & Grading

Only categories and styles we list as eligible at the time of return will be considered.
Items must be clean and free from infestation, severe odour or structural damage that makes them unsafe or unhygienic to handle.
Each garment is inspected and graded at our discretion (e.g., “excellent”, “good”, “repairable”, “not suitable”).

16B.3 Voucher Value & Use

Voucher values are determined solely by Mystic Moods based on style, condition, grading and current demand.
Vouchers are non-refundable, have no cash value and may only be used against future purchases on mysticmoods.co.uk (or as otherwise stated on the voucher).
Vouchers may have an expiry date and additional terms which will be communicated at issue.

16B.4 Transfer of Ownership

Once you accept our voucher offer (whether online or in writing) and we confirm acceptance, ownership of the returned garment passes permanently to Mystic Moods Ltd.
We may resell, donate, recycle or upcycle the item at our discretion. No further compensation is due, even if the item is later resold at a higher price.

16B.5 Exclusions

We reserve the right to suspend or discontinue the programme at any time.
We may decline items that we reasonably believe to be counterfeit or not produced by Mystic Moods.

16C. Repair Service for Vintage & Beloved Non-Mystic Moods Pieces

16C.1 Scope

In addition to section 16A, we may, at our discretion, offer repair or alteration services for vintage garments and non-Mystic Moods pieces (“External Garments”).

16C.2 Condition & Inherent Risk

External Garments, especially vintage or heavily worn pieces, may have fragile or unstable fabrics, threads and trims.
By sending an External Garment to us, you acknowledge there is a higher risk of tearing, colour loss, shrinkage or other damage during handling or repair, and that such risk cannot be entirely eliminated.

16C.3 Liability Limitation

We will exercise reasonable care and skill, but we are not liable for:
- failure of pre-existing seams, fabrics, dyes or embellishments;
- latent defects or weaknesses that were not visible at assessment; or
- any indirect or consequential loss (such as sentimental value), except where required by law.
If an External Garment becomes irreparably damaged solely due to our proven negligence, our liability is limited to a reasonable estimate of the garment’s fair market value, capped at the price you paid us for the repair service.

16C.4 Terms of Service

Pricing, payment and shipping follow the same principles as in section 16A unless otherwise agreed in writing.
Where we believe a repair is unlikely to succeed, we may refuse the work or ask you to confirm in writing that you wish to proceed at your own risk.

16D. Prints Pre-Ordering Terms

16D.1 Nature of Pre-Orders

Mystic Moods may offer limited-edition prints, artwork or printed products on a pre-order basis. These items are produced to order in limited quantities based on demand.

16D.2 Deposits & Payment

Unless stated otherwise, payment is taken in full at the time of pre-order.
Because prints are made specifically for your order, they are treated as made-to-order/custom products.

16D.3 Cancellation & Returns

In line with the Consumer Contracts Regulations exemption for custom or clearly personalised goods, pre-ordered prints are non-refundable and non-returnable, except for manufacturing fault or damage in transit.
If a print cannot be produced (for example, due to supplier failure or technical issues), we will cancel the order and issue a full refund to the original payment method.

16D.4 Production & Delivery Timelines

Estimated production and delivery dates are indicative and may vary.
Any significant delay will be communicated by email; your statutory rights for undue delay remain unaffected.

16E. Fabric Catalogue & Swatch Terms

16E.1 Fabric Catalogue Purpose

Mystic Moods may display a fabric catalogue (online or by PDF) to show fabrics that may be used for Made-to-Order, Bespoke or other projects. This catalogue is indicative only and does not constitute an offer to sell any specific quantity until we confirm an order in writing.

16E.2 Availability & Variation

Fabric availability is subject to change, particularly where we use deadstock, end-of-roll or limited-run materials.
We cannot guarantee that a fabric shown in the catalogue will remain available at the time you decide to place an order.
Dye lots and colour may vary slightly between swatches and final fabric; such variation is not considered a defect.

16E.3 Swatches & Samples

Fabric swatches or sample packs may be offered for a fee to help you make decisions for Made-to-Order or Bespoke commissions.
Swatches are non-returnable and non-refundable, except where required by law (for example, where goods are faulty).
Swatches are for reference only and may not represent the full range of variation within a roll.

16E.4 Reservation & Minimums

Fabric is not reserved for your use until we confirm your order and, where applicable, receive any deposit for a Made-to-Order or Bespoke piece.
Minimum meterage requirements may apply and will be communicated when you place an enquiry.

16E.5 Integration with MTO/Bespoke Terms

Any garment or product created using fabrics chosen from the catalogue will be treated as Made-to-Order or Bespoke (see section 16).
The cancellation and non-refundability rules in section 16 apply in full.

17. Returns – Faulty Products (Pre-Owned and Sustainable)

Provide proof of purchase to return a faulty or mis-described item. You must arrange the return to us. We will inspect items and offer a replacement or refund the full cost of the item (but not the value of any promotional codes used) to the original payment method within 10 days of receiving the faulty item. Processing times vary.

18. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

19. Data Protection Terms (UK GDPR / DPA 2018 / PECR)

Providing personal information required to sell via the website is obligatory for order processing, delivery and invoicing. Lack of required information may lead to automatic rejection.

Lawful bases & marketing. We process personal data under Contract, Legitimate Interests (e.g., fraud prevention, site security, limited analytics), and Consent (for marketing communications).

Soft Opt-In (PECR). Where permitted, we may email existing customers about similar products; you can opt out at any time.

Security & encryption. Mystic Moods Ltd never has access to your full card data. Only PayPal/Stripe store confidential payment data.

International transfers. Where personal data is transferred outside the UK, we use UK IDTA or EU Standard Contractual Clauses (as applicable).

Retention. Order data is retained for at least six years for tax/accounting; optional marketing/photography data is retained only as long as necessary.

Your rights & complaints. You have rights of access, rectification, erasure, restriction, objection and portability. Write to customercare@mysticmoods.co.uk with your full name, email and address; we may require ID. If dissatisfied, you may contact the Information Commissioner’s Office (ICO).

Cookie consent. We use a consent tool to manage analytics/marketing cookies in accordance with PECR. See our Cookie Policy.

Correspondence. Unless otherwise provided, correspondence is by email. Server timestamps/message integrity may constitute proof.

Use & transmission.

• Order management: to confirm, fulfil, ship and support your order and compile statistics; data may be sent to technical service providers solely to perform orders.

• Commercial info: subject to your choices, we may send Mystic Moods and/or partner updates by email/SMS; you can opt out at any time.

20. Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free; nor that results will be accurate or reliable. You expressly agree your use is at your sole risk. Except as expressly stated, the service and all products are provided “as is” and “as available,” without warranties of any kind (including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement).

21. Liability Terms (Including Health & Safety Cross-Reference)

Internet. We are not liable for disadvantages or damage inherent in the use of the internet (disruption, external interference, viruses). We are not liable for a breach from unforeseeable circumstances. Without prejudice to the preceding, our total liability shall not exceed the amount paid/payable for the transaction giving rise to such liability.

Authenticity. We conduct proportionate checks to help prevent counterfeit goods. Nothing in these Terms limits your statutory rights where goods are mis-described or not authentic.

Health & Safety cross-reference. For safety, allergy, misuse and age-restriction matters relating to Accessories & Handbags and to At-Home/On-Site Appointments, see section8A and section16.

21.4 Insurance & Risk Disclosure. Mystic Moods maintains public/product liability and professional indemnity cover appropriate to its activities. Clients engaging in fittings or home appointments should ensure their premises insurance covers such activities. We are not liable for indirect or consequential losses, property damage or personal injury except where caused by our proven negligence.

21.5 Third-Party Carriers. When you select your own courier or freight forwarder, delivery and risk transfer occur on collection by that carrier.

Non-excludable liability. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights under the Consumer Rights Act 2015 and other mandatory law.

22. Conformity & Guarantee Terms

We warrant that products are compliant with their intended usage and do not have faults/inherent defects that make them dangerous or unsuitable for normal use other than those mentioned in the Product Description.

23. Unforeseeable Circumstances (Force Majeure)

Events beyond our control constitute force majeure, including without limitation: floods, fire, storms, lack of raw materials, transport strikes, total/partial strike, lock-out, technical breakdown, stoppage in energy supply, faults in electronic communications networks. We shall notify the other party and minimise damage; obligations resume as soon as possible after cessation.

Carrier suspension. Where carriers suspend services, dispatch and delivery times extend by the duration of the suspension.

24. Third-Party Links

Certain content/products/services may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and have no liability for third-party materials or websites.

25. Prohibited Uses (Website & Social Platforms)

You agree not to use the site for unlawful purposes; solicit unlawful acts; violate laws or regulations; infringe IP rights; harass/abuse/insult/harm/discriminate; submit false or misleading information; seek personal information from minors; upload malware; collect personal information of others; spam/phish/pharm/pretext/spider/crawl/scrape; obscene/immoral purposes; incite hate/violence; publish pornographic/shocking content; disclose others’ personal data; propose unauthorised copies of protected works; promote unsolicited mass messaging; promote criminal activity or instructions; solicit passwords/personal info for illegal commercial purposes; conduct commercial competitions/lotteries/exchanges/ads/pyramids without written agreement; or interfere with/circumvent security features. We may terminate your use for violations.

26. Hypertext Links & Hyperlinks

Use of links pointing to the Mystic Moods Ltd community is authorised only for promotion, provided the whole website is preserved and there is no risk of confusion. Framing, inline linking and deep linking that reproduces website content without authorisation are prohibited. We may terminate your use for violating the Prohibited Uses.

27. Compensation Terms (Indemnity)

You agree to indemnify, defend and hold harmless Mystic Moods Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or violation of law or third-party rights.

28. Trademarks & Intellectual Property

Mystic Moods Ltd owns the intellectual rights to the website and platforms. Any full/partial copy, extraction or reproduction (including database rights) is prohibited without our prior written agreement. Our trademarks include the Mystic Moods Ltd name and logo; your use of the website does not grant rights to use our marks.

Content & Images. All product photography, look-book imagery, artwork, designs, patterns, copy and audiovisual content are protected by copyright and related rights. Unauthorised reuse, scraping, training, reproduction or public communication is prohibited. You grant Mystic Moods a non-exclusive licence to use reviews or UGC you voluntarily submit, with moderation rights.

Design Know-How & AI Use Prohibition. All designs, sketches, samples, prototypes, digital patterns, grading, tech packs, production methods and creative know-how are proprietary. Copying, reverse-engineering, digitising, scraping or using our content/designs/imagery to train AI models or generate derivative works without our written consent is strictly prohibited.

29. Third-Party Terms

These T&Cs do not create any right enforceable by any person who is not a party (or any contract made under them), except that provisions may be enforced by our licensors subject to and in accordance with the Contracts (Rights of Third Parties) Act 1999.

29A. Dispute Resolution (Mediation First)

Before court proceedings, both parties agree to attempt to resolve disputes by good-faith negotiation or independent mediation. This does not limit statutory rights or urgent injunctive relief.

29B. Online Dispute Resolution (ODR)

We are not currently subscribed to a specific ADR scheme. If we cannot resolve a complaint through our internal process (see section 33), we will consider ADR or mediation in good faith where appropriate and provide details of any suitable ADR provider upon request.

30. Governing Law & Jurisdiction

These Terms and any separate agreements are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims (including non-contractual disputes) are subject to the exclusive jurisdiction of the courts of England and Wales. Nothing herein deprives consumers of rights to bring or defend proceedings in their home state where mandatory consumer protections apply.

31. Language

These Terms may be presented in more than one language. However, the English version prevails. The contract between us will be concluded in English.

32. Termination

Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying customercare@mysticmoods.co.uk that you no longer wish to use our Services, or when you cease using our site.

33. Contact Information & Complaints

Questions about the Terms should be sent to customercare@mysticmoods.co.uk.

Customer communication & complaints standard. We acknowledge enquiries/complaints within 2 business days and aim to resolve them within 14 business days.

34. Your Privacy

Please read our Privacy Policy and Cookie Policy for details on how we handle your data (including your rights, lawful bases, international transfers and retention).

Data Controller: Mystic Moods Limited — ICO Registration ZB528394 — customercare@mysticmoods.co.uk.

35. Sustainability & Circularity Terms

35.1 Purpose and Integration

These Sustainability & Circularity Terms (“Sustainability Terms”) form part of Mystic Moods Ltd’s Terms & Conditions and must be read together with our full Sustainability, Circularity & Ethical Practices Disclaimer available on our website.

They outline how Mystic Moods Ltd approaches sustainability, transparency, and ethical responsibility in connection with our products, materials, and operations.

35.2 Principles

Mystic Moods Ltd operates as a sustainable and circular fashion studio. We prioritise responsible material use, craftsmanship, and the minimisation of waste throughout our production process.

Our guiding principles are:

Circularity and long-term garment lifecycle design;
Transparency in material sourcing and production processes;
Ethical partnerships and responsible labour practices.

35.3 Transparency & Sourcing

We use a mix of deadstock, surplus, pre-owned, vintage, and responsibly sourced new fabrics. While we make every effort to confirm material provenance, full traceability and certification cannot always be guaranteed.

Sustainability descriptors such as “deadstock,” “sustainable,” “reclaimed,” or “ethical” are made in good faith to describe sourcing intent and are not legally binding environmental guarantees.

35.4 Compliance with Green Claims Code

Mystic Moods Ltd complies with the UK Competition and Markets Authority (CMA) Green Claims Code and the Consumer Protection from Unfair Trading Regulations 2008.

We ensure that:

All environmental statements are truthful, clear, and substantiated;
No misleading or absolute claims are made without evidence; and
Comparisons or references to sustainability are fair, relevant, and contextually accurate.

35.5 Limitations of Liability

References to sustainability, circularity, or ethical practices are descriptive of Mystic Moods Ltd’s ethos and operational goals, not warranties of environmental performance.

Accordingly:

We do not guarantee that any material, supplier, or process achieves specific third-party sustainability certification unless expressly stated;
We cannot be held liable for indirect, consequential, or reputational damages arising from reliance on sustainability or environmental claims;
Nothing in these Sustainability Terms limits your statutory consumer rights or our liability for fraud, negligence, or misrepresentation.

35.6 Continuous Improvement

We review our sourcing, manufacturing, and environmental impact policies annually or when significant operational changes occur.

Any updates to our Sustainability, Circularity & Ethical Practices Disclaimer will take immediate effect once published on our website.

35.7 Legal & Consumer Rights

Nothing in these Sustainability Terms affects or limits your rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or any other applicable law.

These Sustainability Terms are provided to ensure transparency and compliance with UK consumer and environmental marketing regulations.

35.8 Investor & Governance Statement

Mystic Moods Ltd maintains an internal ESG and Sustainability Framework to support transparent and responsible business practices.

While these commitments guide our operations, our public sustainability communications are non-binding and may evolve as our understanding and capabilities grow.

This section forms part of Mystic Moods Ltd’s ESG (Environmental, Social, and Governance) framework and may be included in investor or regulatory due diligence materials as evidence of responsible practice.

Mystic Moods Ltd’s directors acknowledge their legal obligations under Section 172 of the Companies Act 2006 to promote the success of the company while having regard to environmental and community impact.

35.9 Contact

For sustainability-related queries, clarifications, or requests for supporting information, please contact:

customercare@mysticmoods.co.uk

36. Mystic Moods App – Terms of Use

36.1 Scope & Relationship to These Terms

These App Terms of Use (“App Terms”) govern the use of the Mystic Moods mobile application (“the App”). They form part of Mystic Moods Ltd’s overall Terms & Conditions and must be read together with our Privacy Policy and Cookie Policy. Where the App displays links into our website, the website T&Cs continue to apply to any resulting purchase, return, service enquiry or transaction.

36.2 App Provider & Platform Requirements

The App is provided by Mystic Moods Ltd.

Distribution is managed through third-party platforms, including but not limited to the Apple App Store and Google Play Store.

Your use of the App is additionally subject to the Apple Media Services Terms and Google Play Terms, which prevail over our App Terms where required by those platforms.

36.3 Licence to Use

We grant you a revocable, non-exclusive, non-transferable licence to download and use the App solely for personal, non-commercial purposes and in accordance with applicable law.

You must not:

reverse-engineer, copy, extract, or reproduce the App;
attempt to access source code or bypass technical protections;
use the App to train AI tools or automated systems;
misuse copyright, trademarks, imagery or content;
interfere with security features.

36.4 Connectivity & Third-Party Dependencies

Features of the App depend on:

internet connectivity,
external servers, and
third-party APIs.

We do not guarantee uninterrupted access or real-time data accuracy. The App may be unavailable temporarily for maintenance or due to platform provider issues.

36.5 Functionality Disclaimer – Informational Use Only

The App provides garment care information, scanning features, repair/return enquiry tools and circularity features.

Any guidance displayed is informational only and does not constitute professional advice. You remain responsible for correctly caring for your garments and checking suitability before acting on recommendations.

36.6 Repair / Voucher / Return Requests via the App

Where the App allows you to submit interest in:

repairs,
credits/vouchers for take-back, or
bespoke or made-to-order enquiries, these are not binding offers.

Acceptance, pricing and eligibility are governed by our full Terms & Conditions (including sections 14, 16, 16A–16E).

Voucher values, approvals or repair quotations communicated in the App are indicative until confirmed by email.

36.7 Data & Privacy in the App

The App processes only minimal data required to deliver features (e.g., measurement notes you input, garment IDs scanned, order information submitted).

Information you voluntarily enter into forms is transmitted by email or web request to allow us to respond to your service enquiry.

We do not:

profile you for advertising,
sell your data, or
link App data with third-party marketing databases.

For full information, please see our Privacy Policy.

36.8 Cookies & Tracking Technologies

The App may use locally stored preferences to ensure operation (e.g., session behaviour, form persistence).

We do not conduct cross-app tracking or load third-party advertising trackers.

36.9 User Responsibilities

You agree to:

use the App lawfully,
not upload unlawful or abusive content,
not interfere with the app’s security or data flows.

Any service request submitted for another individual must have that individual’s consent.

36.10 Intellectual Property

All intellectual property within the App—including UI layouts, copy, garment care logic, process flows, repair workflows, artwork and branding—is owned by Mystic Moods Ltd.

You must not reproduce, scrape, digitise, or extract any content without written consent.

36.11 Limitation of Liability (App Use)

To the fullest extent permitted by law:

we do not guarantee uninterrupted performance,
the App is provided “as is” without warranties as to accuracy of content, and
we are not liable for indirect or consequential loss arising from app use.

This does not exclude liability for death or personal injury caused by negligence or your statutory rights under UK consumer law.

36.12 Complaints, Support & Contact

For support or complaints related to the App: customercare@mysticmoods.co.uk

We aim to reply within 2 business days and resolve within 14 business days.

36.13 Updates & Termination

We may update or modify the App at any time and may require you to install updates to continue use.

We may suspend or terminate access if you breach these App Terms.

Uninstalling the App does not affect transactions you entered before uninstalling.

36.14 Governing Law & Jurisdiction

These App Terms are governed by the laws of England and Wales. Disputes shall be submitted to UK courts unless mandatory territorial consumer protection laws require otherwise.

Effective Date: October 2025 [We may update these Terms from time to time; continued use constitutes acceptance]

Version: MM-T&C-EN-UK-v1.1

Company Number: 14277166