Please allow up to 5 business(working) days for orders to be dispatched. You will receive delivery updates and tracking number via email as soon as your order is confirmed for delivery with one of our couriers.

We charge a flat delivery rate on all our products. Please check the product page for delivery costs.

When placing an order with us you will receive a email confirmation from us containing details about your order. Once the package has been processed with one of our couriers you will receive delivery updates a Tracking Number and an estimated date and time when the parcel will be delivered to the address indicated on your order.

If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.

 

All our orders placed with us are Signed For only.

Yes, all orders placed with us can be cancelled. All orders cancelled will go through our

Return Policy.

If you wish to cancel an order please email us at returns@mysticmoods.co.uk with

the SUBJECT : ORDER CANCELLED fallowed by ORDER NUMBER.

All sale items are final sale and therefore non refundable.

Due to the nature of our products we do not offer Exchanges. We only offer

refunds. All Mystic Moods products are refundable within 30 days of receipt. We

are not able to issue a refund outside the 30 days return window.

Please note: all taxes/duties that apply to your purchase are solely your

responsibility. Mystic Moods cannot be held accountable for any taxes/duties

charges

Please note: all taxes/duties that apply to your purchase are solely your

responsibility.

If you choose to not pay the taxes/duties for any product to be returned to us,

we will not be able to issue you with a full refund when we receive the product(s)

back. We will only be able to issue a partial refund — the refund will be issued

minus any taxes/duties and shipping costs that we have incurred for receiving the

product back.

ITEM RETURNS

If you are not happy with a product you have 30 days from receipt to claim a full

refund, returns outside the 30 days window are not accepted. All returned parcels

are refunded within 14 days of receiving the product back . We aim to issue

refunds as soon as the item is received back .To initiate a return please email

returns@mysticmoods.co.uk with your order number. PLEASE NOTE: all

products must be returned following our returns conditions; products must be in

re-saleable condition(unworn, unwashed), and have the “Not Refundable if

Removed” TAG still attached. We do not cover the costs for any return delivery.

INTERNATIONAL ITEM RETURNS

For international returns please initiate a return by emailing us at

returns@mysticmoods.co.uk with your order number.PLEASE NOTE: when

returning your products to state on any custom declarations that your parcel

contains “ Returned Goods”. We do not cover the costs for any return delivery,

custom charges or other costs that incur in returning the goods to us.

It can take up to 14 day’s for an item to be received back. This is dependent on

the courier services you use.

Once we have received your return we aim to refund you to your original method

of payment with 5 business (working) days.

Please note; always remember to email us with the intention to return your

product(s) and your order number at returns@mysticmoods.co.uk We have no

way of checking if your parcel has been received if we do not have any

informations on your intention to return a product and the order number.

If you can see your return has been delivered and your refund hasn’t been

processed. Please email us at customerservices@mysticmoods.co.uk so we

can look into it further.

Our Working Hours are;

Monday to Friday

9am to 5pm GMT

We accept most card payments.Please check payment options in the site footer

Conscious shopping is a buying decision based on how environmentally or

socially conscious are the products bought.

We sell two types of products. These products are divided by two main

categories;

○ Annular Products; Preowned, Secondhand, and Vintage — these include ,

garments, shoes and accessories.

○ Sustainable Products; limited editions — these include, garments and

accessories.

Our Annular Products focuses on Fashion Circularity, whilst our Sustainable

Products(sold under the Mystic Moods Brand ) focuses on Sustainability and

Transparency.

The best way to keep up to date with our new products and circularity program is

by joining our mailing list in the site footer.

All our second-hand, preowned and vintage samples are 1/2(half measurements

)measured ,flat and without stretch.

When wanting to find if a product is your size - use a tape measure and take your

measurements(bust, waist and hips) in full and divid them by two. Compare your 1/2

(half measurements), measurements against the product measurements.

If your measurements correspond with the product measurements outlined on the

product page then it is a match.

PLEASE NOTE: Always remember to add a tolerance in an amount over or under as

this is often expressed when measuring our products.

For all product sold under the Mystic Moods brand we recommend that you compare

your measurements against the product description page and on our SIZE GUIDE.

All our second-hand, pre-owned and vintage samples are divided in four main

categories:

RESTORED

GREAT

GOOD

FAIR

You will be able to find the condition of a product on the product description page

and by accessing the Condition Guide in the site footer.