RETURN AND REPAIR

Two easy paths: return a worn Mystic Moods piece for a voucher, or book our repair service to give your vintage treasure some love.

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Return a worn Mystic Moods item for a voucher

If it’s still wearable, send it back and we’ll issue a Mystic Moods voucher to spend on something new.

  1. Email us a request: include your name, order number, item name/SKU, and a few photos.
  2. Approval & instructions: we’ll confirm eligibility and share the return address and voucher value.
  3. Ship it to us: pack securely and keep your tracking info.
  4. Receive voucher: once received and verified, we email your Mystic Moods voucher code.

Item must be in wearable condition. Final voucher value is confirmed after inspection. Store credit only.

Repair service for your beloved/vintage piece

From seams to zips to patching, we’ll assess and revive your garment.

  1. Request repair: email us photos and what needs fixing (seams, lining, zip, patching, etc.).
  2. Ship the piece: send it to the address we provide—please package well.
  3. We repair & return: we’ll confirm the quote before starting. Average repairs start at £60 and vary with complexity.
  4. You receive it back: we’ll email tracking on return shipment.

Actual cost depends on materials and complexity. We’ll confirm your quote before work begins.

Prefer email? Write to customercare@mysticmoods.co.uk and we’ll confirm we got it.